Shipping policy
General Shipping Information
We ship worldwide. Delivery options and timelines depend on your location and order size, and all shipping details are shown at checkout before you confirm your order. Items ship from an international warehouse, which may mean slightly longer transit times.
Processing Time
Orders are processed within 2 to 3 business days (Monday to Friday). The order cut-off time is 6:00 PM EST; orders placed after this time are processed the next business day. During high-volume periods such as sales or holidays, processing may take slightly longer, and we will notify you of any delays.
Shipping Rates
- Standard Shipping — $5.95, free on orders over $100
- Priority Shipping (Recommended) — $9.95
Estimated Delivery Times
After processing, estimated transit times are:
- Standard Shipping: 7–12 business days
- Priority Shipping: 5–8 business days
The exact estimate for your address is shown at checkout before you confirm your order. Delivery estimates may vary due to carrier delays, peak seasons, holidays, or weather.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.
Failed Delivery or Returned Packages
If a package cannot be delivered due to an incorrect or incomplete address, repeated failed delivery attempts, or the carrier being unable to access the location, it may be returned to us. We will contact you to arrange reshipment or discuss options, and additional shipping fees may apply. Please double-check your shipping address at checkout.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us immediately at info@aemistudio.com and we will work with the carrier to resolve it as quickly as possible.